For clinics & aesthetics
A calm, discreet front desk that never goes to voicemail
When a patient rings your clinic they're often nervous and ready to book. Ansela answers in your clinic's own voice, day or night, books the consultation and captures the enquiry — so nothing slips to voicemail.
The front desk sets the tone
A call to a clinic is rarely casual. Someone has worked up to enquiring about a consultation or a treatment, and the first voice they hear sets the tone for everything that follows. If that call rings out, meets an engaged tone or lands in voicemail, a nervous caller often simply doesn't ring back — they try the next clinic.
Ansela answers every call on the first ring, in your clinic's own voice, 24/7 — after hours, at the weekend, and when reception is already on another line. She's warm, unhurried and discreet, so the caller feels looked after from the first hello. No hold music, no voicemail, no missed enquiry.
What Ansela does for a clinic
Ansela learns your clinic's services, prices and opening hours from your website, so she can talk through what you offer and answer the questions callers ask most: what a consultation involves, how long a treatment takes, where you are and what it costs.
When a caller is ready, she offers real availability from your diary and writes the appointment straight in — a consultation or a treatment slot, booked while you're mid-appointment with someone else. Every enquiry is captured into your CRM with the caller's name, number and what they wanted, so nothing is lost and your team can follow up.
If a caller asks something she shouldn't answer — anything clinical, or a question that needs a practitioner — she does what a good receptionist does: takes the details, tells the caller someone will be in touch, and logs it. Urgent calls she can put straight through; the rest she captures as a tidy message.
Ansela works the same way across appointment-led businesses — see how she handles salons or vets & pet care — but for a clinic the emphasis is calm, discreet handling and reliable after-hours cover.
A human answering service vs Ansela
A traditional answering service
- Answers within staffed hours, or picks up the overflow when your line is busy
- Many services only take a message — you still have to ring back and book
- Charged per call or per minute at human rates, broadly 60p–£1.50/min
- Often a rota of PAs rather than one consistent voice for your clinic
Ansela
- Answers every call on the first ring, 24/7 — after hours and several at once
- Books the consultation or treatment straight into your diary, not just a message
- Flat monthly plans, roughly £0.08–£0.15/min of talk time — about a tenth of human rates
- One warm, consistent voice that knows your services, prices and hours
The core contrast is price. UK human answering typically runs 60p–£1.50 per minute; Ansela's plans work out at roughly 10p per minute of talk time — around an order of magnitude less — and she books the appointment rather than just taking a message.
How the options compare
A snapshot of the market. Figures come from each provider's own pricing or marketing, except where we note a third-party estimate — and where a price isn't published, we say so.
| Service | Price (their terms) | Notes |
|---|---|---|
| Moneypenny | Bespoke, premium | Human telephone-answering service; premium positioning |
| AllDayPA | "Pay per call/per minute, you choose" | No published fixed monthly tiers; third parties estimate ~£90–£210/mo plus ~£1/min |
| Face For Business | from £49/mo (Taster) | Human PAs; Message Only from £99/mo; still per-call / message-limited |
| AnswerConnect | ~$350–$575/mo for 200–400 mins | Positions explicitly on "real people, not automated voices" |
| Ansela | £99–£499/mo | 1,000–5,000 mins, unlimited callers; books into your diary, 24/7 |
Competitor figures reflect each company's own published pricing or marketing (or, where noted, third-party estimates) and can change — check their pages for current terms. Ansela's plans are below.
Ansela pricing
Every plan includes setup, a UK number if you need one, and unlimited callers. Minutes are talk time; change or cancel anytime. There's no card required to try the setup.
| Starter | £99/mo | 1,000 mins — sole practitioners, ~20 calls/day (15p/min after) |
| Team | £279/mo | 3,000 mins — growing clinics, 20–100 calls/day; adds transfer rules & business hours (12p/min after) |
| Scale | £499/mo | 5,000 mins — high volume, 100+ calls/day; adds priority voice quality (8p/min after) |
| Enterprise | Custom | Full integration or the whole bookeasy.ai suite, with dedicated onboarding |
Common questions
Will my patients mind speaking to AI?
Most won't notice. Ansela is a natural, warm voice — not a phone menu — and she understands accents, interruptions and follow-up questions. She knows your services, prices and hours, so the call feels like talking to a well-briefed receptionist. You can listen to her handle her first call before she ever takes a real one.
Is she discreet with sensitive enquiries?
Yes. She's calm and unhurried, takes the caller's details, books or captures the enquiry and logs it to your CRM for your team — no fuss, and no pressure on a nervous caller.
What if she can't answer a clinical question?
She won't try to. Anything clinical, or a question that needs a practitioner, she handles like a good receptionist: takes the details, tells the caller someone will be in touch, and logs it. Urgent calls she can put straight through to you.
Can she actually book consultations and treatments?
Yes — that's the point. She offers real availability from your diary and writes the appointment in, rather than only taking a message for you to chase later.
Does she work after hours?
Always. Ansela answers 24/7 — evenings, weekends and overnight — so enquiries that come in after the clinic closes are booked or captured instead of lost to voicemail.
Do we keep our number, and how much is it?
You keep your existing number (we can provision a UK one if you need it). Plans start at £99/mo and include setup, the number and unlimited callers — see pricing. New to the idea? What is an AI receptionist? explains how she works.
Never miss another enquiry.
Set Ansela up in about ten minutes and keep your existing number. No card to try the setup, unlimited callers, cancel anytime — a calm front desk that answers every call, day or night.
Start your receptionist