For vets & pet care
The receptionist who answers, even at 3am
A worried owner doesn't wait for opening hours. Ansela answers every call in your practice's voice — day, night and all at once — books the appointment, and flags the urgent ones straight to your team.
The calls don't stop when the practice closes
A vet's phone doesn't keep office hours. A worried owner rings late at night, a booking lands over the weekend, and three calls come in at once during morning consults — and each one needs answering warmly, working out how urgent it is, and getting it booked or passed on.
Ansela is an AI phone receptionist, by bookeasy.ai, who answers every call in your practice's own voice — first ring, after hours, several at once, no voicemail. She books appointments straight into your diary, answers the questions owners always ask, and captures every caller into your CRM. When a call sounds urgent, she does what a good receptionist does: takes the details, flags it to your team, and can put the caller straight through. She's the front of a full booking and CRM platform, so you can start with the phone and switch the rest on when you're ready.
A human answering service vs Ansela
A human answering service
- Answers within staffed or overflow hours; after that it's voicemail or an out-of-hours desk
- Charges per call or per minute at human rates — broadly 60p to £1.50 a minute across the UK market
- Many tiers only take a message and pass it on
- Some position explicitly on 'real people, not AI' (AnswerConnect says so on its site; AllDayPA implies it)
Ansela
- Answers every call on the first ring, day or night — no voicemail, even at 3am
- Flat monthly plans that work out around 10p a minute, with unlimited callers
- Books the appointment straight into your diary — not just a message
- One warm British voice that's always yours, and you can hear her first call before she takes a real one
Not sure how she'll sound to a distressed owner? You can listen to Ansela handle her first call before she ever answers a real one.
Overnight calls, handled — and the urgent ones flagged
An owner ringing late at night wants two things: to reach a calm, real voice, and to know what happens next. Ansela answers straightaway in your practice's voice, listens properly — she understands accents, interruptions and follow-up questions — and works out what the caller needs from what you've told her about your services and hours.
For routine calls she books the appointment or captures the details so your team picks it up first thing. For a call that sounds like an emergency, she can put it through to your on-call number and log it so nothing is lost. She isn't a clinician and won't pretend to be — she handles the call the way your best front-desk person would: reassure, take the details, and get it to the right place fast.
She learns your consulting hours, services and prices from your website, so she can tell an owner when you're open, roughly what a consult costs, and when the next appointment is — then write it into the diary. Every caller lands in your CRM with their name, number and what they wanted, so nothing slips between the after-hours calls and the morning rush. The same always-on front desk works for clinics and other appointment-led practices too.
How the answering-service market prices it
The UK call-answering market is dominated by human and hybrid services. Figures below are taken from each provider's own pricing pages, or, where noted, from third-party estimates.
| Service | What it costs | How it answers |
|---|---|---|
| Face For Business | from £49/mo (Taster); Message Only from £99/mo | Human PAs; its pricing page lists Inclusive Minutes from £115/mo, adding evening and weekend cover plus CRM integrations |
| AnswerConnect | about $350–$575/mo for 200–400 minutes | Human agents; positions explicitly on 'real people, not automated voices' |
| Answer.co.uk | £2.20 +VAT per call; its own AI receptionist £10/mo + £0.85/call | Per-call human answering, contract-free |
| AllDayPA | bespoke — 'pay per call/per minute, you choose'; third parties estimate ~£90–£210/mo + ~£1/min | Human answering; no fixed monthly tiers published |
| Ansela | £99–£499/mo, flat (≈10p/min) | AI receptionist, 24/7, unlimited callers; books into your diary |
Across the UK market, human services broadly charge 60p to £1.50 a minute — roughly ten times Ansela's ~10p-a-minute bundles. Where a figure is an estimate, treat it as indicative, not a published price. Moneypenny is another well-known UK human answering service (premium positioning); Verbatim differentiates on a 30-day money-back guarantee, included transfers and rollover of unused calls.
Ansela pricing
Every plan includes setup, a UK number if you need one, and unlimited callers. Minutes are talk time; change or cancel anytime. See full pricing.
| Starter | £99/mo | 1,000 mins — sole practices, ~20 calls/day; 15p/min after |
| Team | £279/mo | 3,000 mins — growing teams, 20–100 calls/day; adds transfer rules & business hours; 12p/min after |
| Scale | £499/mo | 5,000 mins — high volume, 100+ calls/day; adds priority voice quality; 8p/min after |
Common questions
Does she really sound human?
Yes. Ansela speaks in a natural, warm British voice — not a phone menu — and she understands accents, interruptions and follow-up questions. She knows your services, prices and hours because she learns them from your website. You can listen to her first call before she ever takes a real one.
Can she tell when a call is urgent?
She listens to what the caller says and how they say it, and handles the call like a good receptionist would. When something sounds like an emergency she can put the caller straight through to your on-call number, and she takes and logs the details either way. She isn't a clinician and won't attempt medical triage — she gets the right calls to your team, fast.
What happens with the calls she can't book herself?
She does what a good front-desk person does: takes the caller's name, number and what they wanted, tells them someone will be in touch, and logs it in your CRM. Nothing goes to voicemail and nothing gets lost overnight.
Does she work overnight and at weekends?
Yes — she answers every call 24/7, on the first ring, including several at once. There are no staffed hours and no out-of-hours cut-off; she's always the one who picks up.
Do we keep our existing number?
Yes. Ansela works with your current practice number, and if you'd rather have a new one, a UK number is provisioned for you. There's no change of number for your clients.
How quickly can we start?
About ten minutes. There's no card needed to try the setup, you keep your number, and you can cancel anytime. Start with the phone; the rest of the bookeasy.ai booking and CRM platform is there to switch on when you're ready, with no migration.
Never miss another call — even overnight.
Set Ansela up in about ten minutes. Keep your existing number, hear her first call before she takes a real one, and there's no card needed to try the setup. Cancel anytime.
Start your receptionist