For estate agents
The receptionist who answers when buyers ring after hours
Your best buyer enquiries arrive after you've locked up for the day. Ansela answers every one in your agency's own voice, books the viewing into your diary and captures the lead — first ring, 24/7.
The best enquiries come in after you've closed
A buyer spots the listing on a Friday night, or rings on a Sunday after a viewing elsewhere, and picks up the phone the moment they're keen. If that call rings out to voicemail, the viewing doesn't wait — it goes to the next agent who answers.
Ansela is an AI phone receptionist for estate agents, from bookeasy.ai. She answers every inbound call in your agency's own voice — first ring, after hours, several at once, with no voicemail — and turns it into a booked viewing or a captured lead before the buyer has a reason to ring anyone else.
What she does for your agency
She learns your agency from your website — the areas you cover, your opening hours, how you arrange viewings and valuations — and talks to callers like a receptionist who already knows the job.
Books viewings straight into your diary. She offers real availability and writes the appointment in, so a Saturday-morning caller leaves the call with a slot, not a promise.
Answers the common questions. Opening hours, whether a property is still on, how to book a valuation — she handles them from your own information.
Captures every lead. Name, number and the property they asked about, logged into your CRM the moment the call ends — nothing lost to a scribbled note.
Knows when to escalate. If she can't answer something, she takes the details, tells the caller someone will be in touch and logs it — and she can put a genuinely urgent call straight through to you.
If you also run a lettings or professional-services arm, she works the same way for law firms and professional services — or see what an AI receptionist actually does.
A human answering service vs Ansela
A human answering service
- Answers within staffed hours or as overflow — after-hours calls often still land in voicemail
- Many tiers only take a message; someone in your team still has to ring the buyer back and book the viewing
- Charged per call or per minute at human rates — broadly 60p–£1.50/min on the services that publish it
- Evening and weekend cover is usually a paid upgrade (Face For Business puts it on its Inclusive Minutes tier, per its pricing page)
Ansela
- Answers every call on the first ring, 24/7 — evenings, weekends, several at once, no voicemail
- Books the viewing straight into your diary from real availability, rather than leaving a message
- Flat monthly plans with minutes included; an effective rate of roughly 8–15p a minute
- Always-on by default — which is exactly when your best buyer enquiries arrive
Worried she won't sound right on the phone? You can listen to her handle her very first call before she ever answers a real buyer. See plans and pricing.
How the answering market is priced
The UK call-answering market is dominated by human and hybrid services. Details below come from each provider's own pricing and marketing; estimates are third-party, not published prices.
| Service | What it costs | Notes |
|---|---|---|
| Moneypenny | Bespoke | Human telephone-answering service; premium positioning |
| AllDayPA | Bespoke, "pay per call/minute" | Human service, no published fixed tiers; third parties estimate ~£90–£210/mo + ~£1/min on a 30-day contract |
| Face For Business | from £49/mo | Human PAs; Message-Only from £99/mo; still per-call / message-limited |
| AnswerConnect | ~$350–$575/mo | Human; only 200–400 minutes; positions on "real people, not automated voices" |
| Answer.co.uk | £2.20+VAT per call | PAYG human answering; its own AI receptionist is £10/mo + £0.85/call |
| Ansela | from £99/mo | Always-on AI; 1,000 minutes included; books viewings, doesn't just take messages |
Human services that publish per-minute rates sit broadly in the 60p–£1.50/min band — roughly ten times Ansela's included rate of around 10p a minute. And most only answer within staffed hours; after-hours, when buyers actually ring, is where Ansela earns its keep.
Ansela pricing
Flat monthly pricing — setup, a UK phone number and unlimited callers are included on every plan. Minutes are talk time; change or cancel whenever you like. Larger agencies can talk to us about Enterprise for full integration.
| Starter | £99/mo | 1,000 minutes — 15p/min after |
| Team | £279/mo | 3,000 minutes — adds transfer rules & business hours, 12p/min after |
| Scale | £499/mo | 5,000 minutes — adds priority voice quality, 8p/min after |
Common questions
Does she actually sound human?
Yes — a natural, warm British voice, not a phone menu. She understands accents, interruptions and follow-up questions, and she knows your agency's areas, hours and how you handle viewings. You can listen to her first call before she ever takes a real one.
What if a buyer asks something she can't answer?
She does what a good receptionist does — takes the details, tells the caller someone will be in touch, and logs it. Genuinely urgent calls she can put straight through to you.
Can she keep our existing number?
Yes. Ansela keeps your current number, and if you'd like a fresh line she'll provision a UK number for you.
What happens when a new listing goes live and the phone doesn't stop?
She answers every call at once — no engaged tone, no voicemail. A rush of buyers all ringing about the same property each get answered on the first ring and booked in.
How quickly can we start, and is there a commitment?
She's live in about ten minutes. There's no card needed to try the setup, unlimited callers on every plan, and you can cancel anytime.
Is it only the phone?
The phone is the front of it. Ansela sits on bookeasy.ai — a full CRM and booking platform with diaries, follow-ups and customer records. Start with the phone and switch the rest on when you're ready, with no migration.
Never miss another viewing.
Set Ansela up in about ten minutes — she keeps your number, answers the calls you're missing evenings and weekends, and books the viewings straight into your diary. No card to try the setup, and you can cancel anytime.
Start your receptionist